Gap Inc. is a global apparel retailer serving millions of customers across multiple brands and channels. Gap partnered with VARGO® to design and deliver a fulfillment system capable of operating at scale, consistently, efficiently, and under peak pressure. Through a long-term partnership, VARGO® helped Gap reimagine fulfillment as a unified, waveless operation; integrating people, automation, and software into a cohesive system that continues to support growth across Gap’s network.
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Gap’s fulfillment operations faced growing pressure from rising e-commerce demand, labor constraints, and the need to consistently meet commitments across peak seasons. Existing workflows and automation investments required tighter coordination to improve throughput, reduce cycle times, and ensure reliability at scale. Gap needed a fulfillment approach that could:
To achieve this, Gap sought a partner capable of designing and orchestrating a fully integrated fulfillment system; one that could evolve with the business.
Gap partnered with VARGO®, a proven systems integrator, to design and implement a fulfillment strategy supported by multi-vendor automation and real-time orchestration.
VARGO® rearchitected Gap’s online fulfillment operations around COFE® WES, VARGO’s real-time Warehouse Execution System. Rather than relying on batch “wave” processing, COFE® enables continuous execution that coordinates labor, automation, and inventory in real time.
Key elements of the solution included:
The result was a scalable fulfillment framework capable of adapting to changing demand while maintaining consistent performance.
VARGO® led the full lifecycle of design, integration, and commissioning while working closely with Gap’s teams to ensure long-term scalability.
COFE® orchestrates a diverse set of automation technologies across Gap’s fulfillment network, coordinating workflows from receiving through shipping. This unified execution enables Gap to deploy best-fit technologies while operating on a single system.
Technologies integrated include:
VARGO®’s waveless fulfillment approach has transformed performance across Gap’s fulfillment network. Most importantly, the system continues to perform consistently, even during peak demand, providing Gap with a reliable foundation for ongoing growth.
Daily Units Processed at Peak
Order Cycle Time
Picking UPH
Error Rate
