Torrid is one of the largest direct-to-consumer apparel brands in North America for women’s sizes 10–30, serving a rapidly growing customer base across digital and retail channels. As the business scaled, Torrid partnered with VARGO® to unlock additional capacity, improve fulfillment efficiency, and extend the value of its existing automation investments.
By introducing waveless fulfillment, VARGO® helped Torrid transform an existing operation into a scalable, high-throughput system—without major facility expansion or disruptive infrastructure changes.
Increase in pick and matching uPH
labor cost reduction
order cycle time reduction
Sq Ft reclaimed storage
As Torrid expanded to more than 600 stores worldwide and continued to grow its direct-to-consumer business, fulfillment operations began to reach the limits of their capacity. Despite prior investments in automation and labor, existing workflows were fragmented and unable to deliver the throughput and consistency required to support continued growth.
Torrid needed a solution that could:
Rather than replacing systems outright, Torrid sought a partner who could strengthen how the operation functioned as a cohesive, end-to-end system.
Torrid partnered with VARGO®, a fulfillment systems integrator, to redesign operations around a continuous, waveless execution model.
At the center of the solution was COFE® WES, VARGO’s real-time Warehouse Execution System. COFE® was deployed as an orchestration layer across Torrid’s existing automation controlling mechanical elements while synchronizing labor, inventory, and workflows in real time.
This shift from batch-based processing to continuous flow enabled Torrid to unlock hidden capacity and dramatically improve performance without replacing core infrastructure.
Key improvements included:
Together, these changes transformed fulfillment into a unified, high-performing operation.
VARGO® worked closely with Torrid’s senior leadership and operations teams to integrate COFE® into the existing technology platform and automation environment.
Rather than introducing unnecessary new equipment, VARGO® focused on understanding process requirements and desired outcomes first and then adapting automation and controls to support those objectives. This included partnering with automation providers to rework controls and sortation equipment to align with the new waveless design.
By orchestrating existing assets under COFE®, VARGO® enabled Torrid to achieve substantial performance gains while limiting incremental capital spend and operational disruption.
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The waveless fulfillment model delivered immediate and sustained improvements across Torrid’s operation.
Beyond the metrics, Torrid’s fulfillment operation became easier to manage, more predictable, and better positioned to support future growth.
increase in pick and matching UPH
Labor Cost Reduction
Order cycle time reduction
Sq Ft Reclaimed Storage
